We're here to help
Questions about your membership, login, courses, or the app? Reach our team and we'll get you back on the mats.
Email our support team
The fastest way to reach us. Send us a note and we'll take care of it.
info@keenanonline.comWhat can we help with?
Whatever you're running into, email us with a few details and we'll sort it out.
Account & Login
Can't sign in, reset your password, or access your account? We'll get you back in.
Email us about login →Course Access
Missing a course, video won't play, or progress not saving? Let us know what you're seeing.
Email us about courses →Billing & Membership
Questions about your monthly or yearly plan, payments, or cancelling? We've got you. How to cancel →
Email us about billing →The App
Help downloading or signing into the Keenan Online app on your device.
Email us about the app →How do I cancel my membership?
You can cancel your Keenan Online membership yourself in about a minute.
- Go to Manage / cancel membership. The link is also at the bottom of every page and in your account menu.
- Sign in with the email you used to join. We'll email you a 6-digit code. Enter it, and no password is needed.
- Click your Keenan Online membership (Monthly or Yearly).
- Click Cancel subscription, then confirm by clicking Cancel subscription again.
- You'll see a confirmation that your subscription is canceled, and you won't be charged again.
Don't see a membership there? It may be under a different email, or from the old Keenan Online or Jiu-Jitsu X. Email info@keenanonline.com with your account email and we'll cancel it for you.
Still stuck?
Send us the details and we'll help you get the most out of your training.
Contact info@keenanonline.com