Hi there,
since you’re here on this site, it seems like you’re having some video playback issues while trying to watch KO videos.
The videos might be buffering, taking ages to load, not loading at all….
…whatever it is we understand how annoying it must be.
It’s safe to say you’re probably pretty mad at this point.
We want to help, so here are a few instructions on how to fix that buffering issue you’re having.
We use Vimeo to stream all our videos. As with all video streaming though, a lot depends on how fast and strong your internet connection is.
Vimeo videos are available in a range of qualities ranging from 360p to 8K. Keenan Online default video quality settings are set to HD, so if you’re having issues with buffering you will have to change those settings to either Auto or just lower the quality.
In “Auto” mode, the Vimeo player switches between all available qualities to accommodate changes in your Internet, processing speed, and player size.
Here’s a quick video instructional on how to adjust the video quality:
Keep in mind that your overall Internet speed can vary depending on many factors, including but not limited to:
- Time of day
- WiFi Performance
- Other devices /users utilizing your connection
- Strength of the signal provided by your ISP
Video Quality and Required Minimum Bandwidth
- 240p – 500kbps
- 360p – 1Mbps
- 720p – 3 Mbps
- 1080p – 7Mbps
- 2K – 12 Mbps
- 4K + – 22Mbps
To check your internet speed you can go here to this site (click here).
If you’re still having issues with videos not playing, please contact us through the blue chat box at the side of the page. Let us know what the issue is and perhaps even send a screenshot, that will help our customer service representatives help you!
